Charlottetown, Prince Edward Island, Canada – TheNewswire - June 7, 2022 - Advantage Communications Inc., (www.advantagecall.com) - a Global BPO / Contact Center leveraging technology innovation and analytics to deliver superior customer experiences for top brands - has signed a contact center agreement with a leading US Theme Park Operator.

Through the partnership, the US Theme Park Operator, which owns eight theme parks and five water parks in the United States, will benefit from Advantage Communications' state-of-the-art contact center technology solutions and world-class analytics technology.

Advantage Communications will work with the US Theme Park Operator to transform the customer experience it provides, and, ultimately, drive improved customer service results, increased customer loyalty and higher customer satisfaction scores.

To do this, Advantage Communications will focus on customer service transformation. Implementing technologies such as speech analytics and artificial intelligence (AI) software to analyze all customer interactions across all channels, Advantage Communications will be able to gather important insights into what customers expect from the brand and how agents can achieve better customer service outcomes.

These unique insights will be used to enhance the customer experience through improved, and in-the-moment, agent coaching, to better understand conversations with root-cause analysis, as well as uncover conversational trends and patterns across all customer interactions.

“We are delighted to have partnered with this leading US Theme Park Operator. With the implementation of our world-class and highly-trained agents, our industry-leading technologies, and our ability to gain actionable insights from all customer interactions, Advantage Communications will bring the brand’s customer service experience in line with the fantastic experience offered by its theme parks,” said Gregory Hough, President and CEO at Advantage Communications Inc.

“Our CX Advantage solution puts emphasis on four key elements of customer service: customers, agents, insights, and innovation. We combine those foundations of world-class customer service to deliver seamless and frictionless customer service experiences on behalf of our clients.”

Through the partnership, the leading US Theme Park Operator aims to bring its customer service experience in line with the exceptional customer experience that its theme parks offer.

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About Advantage Communications Inc.

Advantage Communications Inc. (ACI) is an Innovative Global Customer Contact Center for top brands. ACI provides smart and efficient BPO solutions that are custom-designed to be an extension of a brand and its business model. ACI’s Contact Centers are located in the USA, Canada, Jamaica, and Mexico, providing scalable multilingual solutions, reliable business continuity, and the best-branded customer experience across the board.  To learn more, visit Advantage Communications at: www.advantagecall.com

Media contact for more information:

Randy Clapp

Chief Revenue Officer

Phone: 1 (203) 942-9344

Email: randy.clapp@advantagecall.com

www.advantagecall.com