Montreal, QC - TheNewswire - June 9, 2021 - Semeon Analytics, an ATW Tech Inc. company, is proud to announce that the company will be an important exhibitor at the Customer Experience Summit of the Banking Technology Forum BTF 2021 CX on June 9 and 10. https://banktechforum.io/cx/our-story/

Semeon Analytics, which specializes in deep text analytics, will be present at the event to showcase its revolutionary natural language processing technology to more than 200 representatives of the North American banking community.

The banking community is increasingly looking to get closer to the needs of its customers by personalizing their experience and quickly benefiting from their feedback, whether it’s negative or positive. 

"Today, thanks to machine learning (ML) and automated language processing (NLP), it is now possible to predict the needs of the customer; to detect irony, the root causes of complaints, or the real needs and desires of the customer, without even asking them a question," explained Eric de Gheldere, Vice President of Strategic Initiatives at Semeon Analytics.

"After years of training on more than 5 billion unique text patterns, Semeon's technology can easily generate detailed automated classification of irritants and areas of improvement from any data outset with accuracy that goes far beyond the simple list of topics to watch for," added de Gheldere.

Before Semeon, it literally took weeks or months of work to identify root causes and classify important topics by importance in a customer experience journey. Now, all this can be done with disconcerting simplicity in a matter of hours or minutes. 

Semeon Analytics helps stand out faster in today's market, where financial services' differentiation is limited and customer expectations are higher than ever, providing a frictionless customer experience is essential for financial institutions if they are to build strong long-term relationships with their customers and generate sustainable value.

 

Semeon's platform helps data analysts, marketers, product development teams, PR and analytic units to glance at large data sets of free-form text feedback from various data points to quickly grasp what is meaningful, threatening or to detect new opportunities. 

 

 

Semeon Analytics’ profile

Semeon is a Quebec-based technology company that has developed an artificial intelligence technology. Over the past 5 years, Semeon has combined techniques of semantic, sentiment, intent and statistical analysis with artificial intelligence driven natural language processing systems to develop a platform capable of automatically analyzing, classifying and visualizing data from multiple channels and a powerful workbench suite which permits even non-experts to customize classification and filtering settings without the need for cumbersome rule sets. Semeon provides its clients with a platform for precise text analysis, intelligent and flexible for decoding, understanding, and summarizing customer feedback on specific elements. For this purpose, Semeon's natural language text analysis technology allows to browse through thousands of customer comments, to extract the concepts expressed, to classify these as positive, negative or neutral opinions, so that companies or organizations can adjust their communication and marketing strategy in an informed and diligent manner.

Whether it is an acceleration of customer feedback processing, the identification of key parts in a supply chain or key elements in financial forecasting models, among others, Semeon ensures gains in analysis speed allowing critical decision making in hours rather than weeks or months.

ATW Tech’s profile

ATW Tech (TSX-V: ATW) is a technology company, owner of several recognized technology platforms such as VoxTel, Option.vote, Bloomed and Semeon. VoxTel specializes in telephone billing and alternative payment solutions for fixed and mobile lines. Option.vote offers a customized multi-method voting system for unions, political parties, professional associations and anyone looking for a secure way to reduce their voting costs and improve their participation rate. Bloomed is a cloud computing platform for managing smart data on consumers and their behaviors for both business and consumer-oriented campaigns. Semeon is a highly accurate and flexible text analysis platform for customer reviews, Semeon uses a unique combination of machine learning and Natural Language Processing (NLP) to discover significant trends in  customer reviews across all channels.

Source

ATW Tech Inc.
Michel Guay
Founder, president and CEO
Tel.: 844.298.5932 ext. 301
mguay@atwtech.com
www.atwtech.com